MVMT

By The Myo Collective & Stretchy Minds

Terms and Conditions

CANCELLATION POLICY

If you have booked into a class and are unable to attend, you must process the cancellation via email; (themyocollective@gmail.com) no later than 2 hours prior to the class commencing. Any cancellations less than 2 hours of a class commencing or no show will result in a forfeit of that class against your pass or session pack
We understand that sometimes unforeseen circumstances arise but we have to be strict, fair and consistent with all clients across all studio therefore no exceptions will be made.
Session passes are non-refundable & non transferable
Session packs to be used within the allocated timeframe; 4 months for 10 session packs and 6 months for 20 session packs. Extension requests can be made in writing to TheMyoCollective@gmail.com or Hello@stretchyminds.com.au

STUDIO TERMS AND CONDITIONS

CONDITIONS OF ENTRY

It is a condition of entry to these premises that all persons and property at the Studios are at all times treated with due care and respect.
Doors open 15 minutes prior to class commencing. Please arrive early before class as late entry is not permitted. For security reasons the door to the studio is locked at the beginning of each class and no entry is permitted after the class-start time. For the same security reasons, leaving class early is strongly discouraged.
MVMT by The Myo Collective and Stretchy Minds and the staff reserves the right at any time and for any reason to refuse entry to or eject from our Studios any person that we deem, in our absolute discretion to be acting in manner which we consider to be anti-social, intoxicated, disorderly, aggressive, offensive, dangerous or a threat the safety or security of our participants, staff or property at the Studios.

PARTICIPATION IN CLASSES

All classes held at our Studio must be pre-booked using the online booking system available on our website. This is required in order to ensure that there is sufficient space for participants to attend any single Class.
Payment must be made upon booking, either via credit card, direct debit, cash or by using credit against your account.
All participants MUST check-in at reception prior to participating in class.
Membership must be up to date or there must be sufficient credit on your class pass in order to attend a class.
Whilst we do our best to ensure all class and instructor information is up to date, teachers and classes are subject to change or cancellation without notice.
Full credit class pass will be provided for cancelled classes. Please note that a cash refund is not possible.
Class numbers are limited and where a class is fully booked, we do provide a waiting list facility and notification services should any places become available.
We encourage you not to bring valuables into the studio as we take no responsibility for loss, theft or damage. It is your responsibility to ensure the safe keeping of your belongings. MVMT by The Myo Collective and Stretchy Minds studio and the staff/ teachers are not held responsible for any loss or damage to personal belongings brought into the Studio.
You are advised to seek medical advice from a qualified health practitioner prior to commencing a yoga class, Pilates class and or workshop. It is solely your responsibility to inform the teacher or/and staff if you have any injury, illness, discomfort or are pregnant/early post-natal before participating in any classes.
Participation in classes is not permitted unless a Participation Acceptance and Indemnity form has been signed.

REFUND AND TRANSFER POLICY

MVMT by The Myo Collective and Stretchy Minds does not offer refunds, transfers, suspensions or extensions on services unless otherwise stated.
All purchases are final. It is your responsibility to be familiar with the terms, including expiry, that attach to your purchase.
No refunds or extensions are offered on unused portions of class passes.
Passes are strictly non-refundable, non-transferable and are not to be shared between individuals. Anyone found to be sharing their pass will be denied entry and may have their pass cancelled.

MVMT by The Myo Collective and Stretchy Minds is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, email, via our website www.themyocollective.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.