The Myo Collective.

General

The Myo Collective is a small and busy clinic that often has a waiting list for appointments. Missed appointments or late cancellations leave gaps in our schedule that we’re unable to fill on short notice. This results in lost income for our practitioners and the business. Our cancellation policy helps ensure we can continue providing quality care and availability for all clients.

 

Therefore, we require a minimum of 24-hour’s notice in order to cancel or reschedule an appointment. 

 

Fee

Should you be unable to provide 24 hours’ notice, you may be subject to a cancellation fee or 50% of your appointment. 

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Should you provide less than 4 hours’ notice, you may be subject to the full cost of your appointment due to the limited time for us to re-book the time. This also applies to missed appointments.

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If you have someone that can replace you if you can’t attend, feel free to give your practitioner a call to discuss. 

 

We understand that sometimes, things happen and illness occurs, often out of our control. Therefore each occurrence will be considered on a case-by-case basis at the discretion of the practitioner. If you have any concerns about your individual situation or if you’re unsure if you should attend, please discuss with your practitioner directly. 

 

​Contacting us 

Please use appropriate measures to cancel your appointment. We provide appointment confirmations upon booking, as well as reminders via email and text the day prior to your appointment in order to give you ample opportunity to reschedule or cancel your booking. 

 

Please ensure that you either call, text or email your practitioner directly or reply to our automated reminder text if you are unable to attend.  Alternatively, there is a cancellation option in both the confirmation and reminder emails if you are unable to get hold of your practitioner. 

 

* We do not accept cancellations or reschedules through social media platforms, as these mediums are not monitored on an ongoing basis. 

 

If you have any questions, please don’t hesitate to get in contact with your practitioner to discuss. 

 

Thank you

The Myo Collective